Question 1

How do I sign up for Brixus365?

Accepted Answer

Click "Get Started" anywhere on the site. Sign-in is magic-link — no password to remember. You will be inside the dashboard in under a minute, with the free tier ready to go.

Question 2

Do I need a credit card to try Brixus365?

Accepted Answer

No. The free tier (9,000 emails a month, unlimited contacts, 2 custom domains, 1 workflow) requires no card and stays free forever. You only enter card details when you upgrade to Standard.

Question 3

How long does it take to send my first email?

Accepted Answer

For developers: under 2 minutes. Get an API key, copy a curl command from the playground, send. For marketers: connect a domain (5 minutes), pick a starter template, hit send.

Question 4

Can I import my existing contacts and templates?

Accepted Answer

Yes — CSV import for contacts (with deduplication and validation), and HTML import for existing templates that you can keep editing in the visual builder.

Question 5

What is the sending limit on each Brixus365 plan?

Accepted Answer

Free tier: 9,000 emails a month. Standard: pick a monthly volume (15K / 30K / 60K / 100K / 250K) — unlimited daily sends within your tier. Enterprise: unlimited everything.

Question 6

Do you support both transactional and marketing email?

Accepted Answer

Yes — both run on the same delivery engine. Transactional sends (one-to-one, like password resets) go via the API. Marketing sends (one-to-many campaigns) go via the visual builder + scheduler.

Question 7

How is email deliverability handled?

Accepted Answer

We sign every send with SPF / DKIM / DMARC, monitor reputation 24/7 across multiple IP pools, automatically warm up new domains, and pause sending if a feedback loop signals trouble. Inbox placement is monitored on Gmail / Outlook / Yahoo.

Question 8

What happens to bounced emails?

Accepted Answer

Hard bounces are automatically suppressed (the address will not be sent to again). Soft bounces are retried with exponential backoff for up to 72 hours. You see the full bounce history in the dashboard.

Question 9

How do I connect my own sending domain?

Accepted Answer

Add the domain in the dashboard, copy the SPF / DKIM / DMARC records into your DNS provider, and we will auto-verify within 5 minutes. There is a step-by-step guide for Cloudflare, Route53, GoDaddy, and Namecheap.

Question 10

How many custom domains can I connect?

Accepted Answer

Free: 2 domains. Standard: 5 domains. Enterprise: unlimited. Each domain is independently authenticated and tracked for reputation.

Question 11

Can I use a subdomain like mail.your-brand.com?

Accepted Answer

Yes — and we recommend it. A dedicated subdomain isolates your sending reputation from your primary domain so a deliverability issue with marketing does not affect your primary email.

Question 12

What if I do not have a domain yet?

Accepted Answer

You can still send on the free tier — emails go out from a Brixus365 sub-domain (with our branding in the footer). You can add your own domain anytime from the dashboard.

Question 13

What kind of workflows can I build?

Accepted Answer

Welcome series, abandoned-cart, post-purchase follow-ups, re-engagement, win-back, drip courses, transactional confirmations — anything triggered by an event (signup, purchase, click) or a schedule.

Question 14

How many workflows do I get?

Accepted Answer

Free: 1 workflow. Standard: 3 workflows. Enterprise: unlimited. Each workflow can have any number of steps (emails, waits, branches), so you are not limited in complexity, only in count.

Question 15

Are there pre-built workflow templates?

Accepted Answer

Yes — start from a template (welcome, cart-abandon, re-engagement, post-purchase, etc.) and customize it, or build from scratch. Pre-built templates fill in sensible defaults and reference industry-tested timing.

Question 16

Can workflows branch on opens, clicks, or custom data?

Accepted Answer

Yes — workflows support if-else branches on standard email events (opened, clicked, bounced) and on any custom contact field. Combine branches with waits to build sophisticated journeys.

Question 17

How is Brixus365 pricing calculated?

Accepted Answer

Subscription is billed by monthly volume — pick a tier (15K / 30K / 60K / 100K / 250K) and pay one flat rate per month. Pay-as-you-go is a one-time credit purchase: buy a bucket of emails (1K minimum) and use them within 90 days.

Question 18

Can I switch between subscription and pay-as-you-go?

Accepted Answer

Yes — anytime, from your billing dashboard. There is no contract on either, and unused credits or subscription days carry over to your new plan as a pro-rated balance.

Question 19

Do unused emails roll over month-to-month?

Accepted Answer

Subscription emails reset at the end of each billing period (no rollover — that is how we keep the per-email rate low). Pay-as-you-go credits last 90 days and are consumed FIFO.

Question 20

How do refunds work?

Accepted Answer

We do not bill upfront for usage — only the subscription tier is paid in advance. If you cancel mid-cycle, you keep sending until the period ends. Pay-as-you-go credits are non-refundable but never expire short of 90 days.

Question 21

Why don't I see GST on the calculator?

Accepted Answer

Brixus365 is currently being onboarded for GST registration. Until our GSTIN is live, invoices are issued without GST. Once registered, GST will appear automatically and we will backfill any pending invoices.

Question 22

Does Brixus365 have a REST API?

Accepted Answer

Yes — POST /v1/emails sends with one call. Idempotency-Key support, structured error envelope, sub-100ms P95 latency, and 10 starter templates ready to use without writing HTML.

Question 23

Is there an MCP server for AI agents like Claude or Cursor?

Accepted Answer

Yes — the Brixus MCP server plugs into Claude Code, Cursor, Cline, Continue, or any MCP-compatible client. One config block and your agent can send transactional email without you wiring a custom tool.

Question 24

Are webhooks supported?

Accepted Answer

Yes — subscribe to email.delivered, email.bounced, email.opened, email.clicked, and complaint events. Each webhook is signed with HMAC and retried with exponential backoff if your endpoint is unreachable.

Question 25

Is there a Zapier / Make / n8n integration?

Accepted Answer

Native Zapier app is in beta (request access via the form on the contact page). For Make and n8n, the REST API works directly — both platforms have generic HTTP nodes that can call POST /v1/emails.

Question 26

Is Brixus365 GDPR, DPDP, and CCPA compliant?

Accepted Answer

Yes — we follow GDPR (EU/EEA/UK) and India's Digital Personal Data Protection Act (DPDP), and we're broadly aligned with CCPA for California residents. Data Processing Addendums (DPA) are available for enterprise customers. Right-to-deletion requests are processed within 30 days.

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